Shipping & Handling Charges
The tables below contain full details of our Shipping and Handling Charges. The prices shown are effective from 16th May 2024.
Please remember we operate the following minimum order values:
No minimum order value for all orders placed online
£50.00 minimum order value for all orders placed over the telephone
Maddocks supports its customers by absorbing the delivery costs and offering a carriage paid option on most customer orders. By default, we use the carrier DX to deliver orders with the carriage paid option. However, if you prefer a different carrier, we also offer DPD delivery for a small additional fee.
Before choosing your delivery method, please review the carrier's delivery timeframes and service details below to ensure they meet your business needs.
If you have questions about tracking or delivery status, visit our tracking page for more information.
For all orders placed through the Maddocks UK Tradesite
Area | Order Value | Shipping & Handling Charge DX | Shipping & Handling Charge DPD |
---|---|---|---|
UK Mainland Customers Isle of Wight (PO30-41 Postcodes) | Greater than £80 (+VAT) | Carriage Paid | £2.00 |
Less than £80 (+VAT) | £7.95 | £9.95 |
For all orders not placed through the Maddocks UK Tradesite
Area | Order Value | Shipping & Handling Charge DX | Shipping & Handling Charge DPD |
---|---|---|---|
UK Mainland Customers Isle of Wight (PO30-41 Postcodes) | Greater than £150 (+VAT) | Carriage Paid | £2.00 |
Less than £150 (+VAT) | £8.95 | £10.95 |
Premium Service for all UK Mainland customers
Area | Order Value | Shipping & Handling Charge |
---|---|---|
UK Mainland Customers Isle of Wight (PO30-41 Postcodes) | N/A | £11.99 via DX (Saturday) £13.99 via DPD (Sunday) £5.99 via DX (Next Day before 1:00 p.m.) (Weighing up to 20kg) £11.99 via DX (Next Day before 1:00 p.m.) (Weighing between 20kg and 30kg) £19.50 via DX (Next Day before 10:30 a.m.) (Next Day 10:30 a.m. is not available for Isle of Wight customers) |
For all Maddocks orders placed by customers in...
Please note: Charges for remote area postcodes are based on a 2-day delivery service
Area | Order Value | Shipping & Handling Charge DX | Shipping & Handling Charge DPD |
---|---|---|---|
Scottish Highlands (FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40 (excluding PA38), PH19-26, PH30-41, PH49-50) Scottish Islands (HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA38, PA41-49, PA60-78, PH42-44, ZE1-3) | Greater than £100 (+VAT) | £16.50 | £18.50 |
Less than £100 (+VAT) | £19.50 | £21.50 |
Area | Order Value | Shipping & Handling Charge DPD |
---|---|---|
Isle of Man (IM Postcodes) Channel Islands (JE, GY Postcodes) Northern Island (BT Postcodes) | Greater than £100 (+VAT) | £18.50 |
Less than £100 (+VAT) | £21.50 |
Pallet Delivery Charges
Service | Shipping & Handling Charge |
---|---|
Standard 2-Day Delivery | Carriage Paid |
Next-Day Delivery | £10.00 per Pallet |
Next-Day Delivery AM | £22.50 per Pallet |
Saturday Delivery | £10.00 per Pallet Plus £42.50 |
For all orders placed through the Maddocks UK Tradesite
NB |
---|
Carriage charges quoted always exclude VAT (except in VAT exempt areas). Customers with private carriage charges negotiated are not affected by these changes. Export orders are subject to carriage charges. Any consignment that weighs over 2kg may become too heavy to send by Royal Mail. Under these circumstances, goods will be sent via DX in accordance with the above tariff. |
Carrier Delivery Windows
- Any specific timescales for delivery and/or collection which DPD and DX provide are indicative estimates only.
- Unless otherwise specified, “delivery day” refers to working days Monday-Friday and excludes weekends, public and local holidays.
- Neither Maddocks, DPD nor DX shall be liable if a consignment is prevented or delayed from performing the service specified by a circumstance beyond their control (a “Force Majeure Event”), including but not limited to: adverse weather conditions, crisis, pandemic, epidemic, acts of Government, changes in the law or changes to regulations, industrial disputes, accidents, obstruction of highways, mechanical breakdown or traffic congestion.
Please note that if the consignment is within the delivery window for your specific delivery service, then we will not be able to chase or contact the carrier as it is within the allotted window.
Carrier Service | Next Day | Earliest Delivery Time | Latest Delivery Time | Comments |
---|---|---|---|---|
DX Secure | Yes | 08:00 | 18:00 | Next Day deliveries constitute delivery between 08:00 and 18:00 on the working day following the weekday of collection.(Timings stated are indicative only) |
DX Flex | Yes | 07:00 | 21:00 | Next Day deliveries constitute delivery between 07:00 and 21:00 hrs. on the working day immediately following the weekday of collection. (Timings stated are indicative only). |
DX 10:30 | Yes | 08:00 | 10:30 | - |
DX 13:00 | Yes | 08:00 | 13:00 | - |
DX Remote Area | Please refer to our DX Service Guide below | - | - | Please refer to our DX Service Guide below |
DX Saturday Delivery | Yes | 08:00 | 21:00 | - |
DPD Sunday Delivery | Yes | 09:00 | 17:00 | - |
DPD | Yes | 08:00 | 21:00 | - |
DPD Remote Area | 2 Days | 08:00 | 21:00 | Scottish Islands - 2-5 day delivery |
Pallet AM | Yes | 09:00 | 12:00 | - |
Pallet Next Day | Yes | 09:00 | 17:00 | - |
Pallet 2 Day Eco | 2 Days | 09:00 | 17:00 | - |
DX Service Guide
Service Range | Next Day | Pre 10:30 | Pre 13:00 | Saturday |
---|---|---|---|---|
England | All Postcodes | All Postcodes | All Postcodes | All Postcodes |
Wales | All Postcodes | All Postcodes except: LL49, LL51-LL55 | All Postcodes except: LL35-LL48 | All Postcodes |
Scotland AB | All Postcodes except: AB35-AB38 (48 hrs) | All postcode, except: AB10-AB16, AB21-AB25, AB30-AB39, AB41-AB45, AB51-AB56 | All Postcodes except: AB30-AB39, AB41-AB45, AB51-AB56 | All Postcodes |
Scotland DD | All Postcodes | All Postcodes except: DDl-DD7, DD11 | All Postcodes except: DD8-DD10 | All Postcodes |
Scotland DG | All Postcodes | All Postcodes except: DG3-DG9, DG12-DG14 | All Postcodes except: DG3-DG9, DG12-DG14 | All Postcodes |
Scotland EH | All Postcodes | All Postcodes | All Postcodes | All Postcodes |
Scotland FK | All Postcodes except: FK18-FK21 (72 hrs) | All Postcodes except: FK17-FK21 | All Postcodes except: FK17-FK21 | All Postcodes except: FK18-FK21 |
Scotland G | All Postcodes | All Postcodes except: G63, G83-GS4 | All Postcodes | All Postcodes |
Scotland HS | Not Available | Not Available | Not Available | Not Available |
Scotland IV | 48 hrs | Not Available | Not Available | Not Available |
Scotland KA | All Postcodes | All Postcodes except: KA18-KA26, KA29-KA30 | All Postcodes except: KAI8, KAl9, KA26, KA29-KA30 | All Postcodes |
Scotland KW | Not Available (72 hrs) | Not Available | Not Available | Not Available |
Scotland KY | All Postcodes | All Postcodes except: KY13-KY16 | All Postcodes | All Postcodes |
Scotland ML | All Postcodes | All Postcodes except: ML11-ML12 | All Postcodes | All Postcodes |
Scotland PA | All Postcodes except: PA21-PA38 & PA80 (48/72 hrs) | All Postcodes except: PAl6-PAl9, PA21-PA38 & PA80 | All Postcodes except: PA21-PA38 & PA80 | All Postcodes except: PA21-PA38 & PA80 |
Scotland PH | All Postcodes except: PH17-PH26, PH30-PH41, PH49-PH50 (48/72 hrs) | All Postcodes except: PH1-PH26, PH30-PH41, PH49-PH50 | All Postcodes except: PH3-PH26, PH30-PH41, PH49-PH50 | All Postcodes except: PH17-PH26, PH30-PH41, PH49-PH50 |
Scotland TD | All Postcodes | All Postcodes except: TD9 (Sectors 0,7,8 & 9) | All Postcodes except: TD9 (Sector 0) | All Postcodes |
Isle of Wight | All Postcodes | Not Available | All Postcodes | All Postcodes |
Northern Ireland | Next Day service available by Air with supplementary charge. Standard service: 48 hrs, 72 hrs for 8T68-BT71 (residential), BT74-BT82 (residential) & BT92-BT94 | Not Available | Not Available except by air: BT1-BT20, BT23-BT29, BT32, 8T36-8T48, BT50-BT54, BT67, BT68-BT71 (business only), BT75-BT77 (business only) | Available for deliveries despatched on a Thursday, with BT68-BT71 (residential), BT74-BT82 (residential), BT92-BT94 despatched on a Wednesday |
Ireland (B2B Only) | Dublin 1-24 48 Hrs Rest ot Ireland - 72 Hrs | Not Available | Not Available | Not Available |
Isle of Man | 48 hrs | Not Available | Not Available | Not Available |
Channel Islands (B2B Only) | Next Day service only available by Air with supplementary charge. Standard Service: 48 hrs | Not Available | Not Available | Not Available |
Scilly Isles (B2B Only) | 72 hrs | Not Available | Not Available | Available only for deliveries despatched previous Monday |
Scottish Isles | 3-5 days | Not Available | Not Available | Not Available |